Q: How reliable is Vorigen as a company?
A: Company founder Jay Kraft has had Kraft Engineers since 1978. Jay Kraft is a registered professional engineer in Texas, Louisiana and Wisconsin. Kraft Engineers is a registered engineering company in Texas.
Vorigen was started 7 years ago. At point of inception, R&D and prototype testing was done in conjunction with engineering computer review. When Vorigen had completed all testing and review, the system was placed into production. All systems have been delivered on schedule and continue to run uninterrupted. Vorigen holds patents and registered trademarks to protect the technology that was developed.
Q: What kind of warranty accompanies the Vorigen water system?
A: 12 months. Details of the warranty are available upon request.
Q: Does Vorigen have a reliable and timely maintenance support structure?
A: Yes, support is 24/7, maintenance is minimal. Should a component fail, a replacement component can be delivered overnight and immediately installed.
Q. Is Vorigen willing to oversee the installation process or install upon request?
A: Yes, the cost of installation would be quoted separately.
Q: Are there third party references that can speak to the reliability and operation of the Vorigen water system?
A: Yes, user references are available upon request.
Q: Can Vorigen be reached for advice and consultation?
A: Yes, Vorigen has registered professional engineers and a PhD registered professional engineer dedicated to providing technical support. In addition, customer service representatives are available throughout the continental United States.
Q: Is the Vorigen Silver Ion Generator / Ultraviolet light system Unique?
A: Yes, the technology is protected by numerous US and foreign patents and trademarks.
Q: What speaks to the quality and craftsmanship of the system?
A. The components that make up Vorigen’s water protection system are manufactured by some of the most respected companies in the United States. Each Vorigen supplier has produced equipment for NASA. A review of each company can be done on their individual web sites:
A&A- supplier of equipment to NASA www.aagroup.com
Suntron- supplier of equipment to NASA www.suntroncorp.com